Last Updated: August 24, 2026
Welcome to Soneros Steakhouse. These Terms and Conditions govern your use of our website, online services, reservations, ordering options, promotions, and other services offered by Soneros Steakhouse.
By accessing our website, placing an order, making a reservation, or otherwise using our services, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue use of our website and related services.
1. Use of Our Website and Services
Our website and services are provided for personal, lawful, and non-commercial use.
You agree not to:
- Use our website for unlawful or fraudulent purposes
- Attempt to interfere with the operation or security of the website
- Access restricted areas without authorization
- Introduce viruses, malicious software, or harmful code
- Copy or commercially exploit website content without permission
- Use automated tools to extract or collect information from our website without authorization
- Impersonate another person or provide false information when placing an order or making a reservation
We reserve the right to restrict or terminate access to our services when we reasonably believe these Terms have been violated.
2. Reservations
Soneros Steakhouse may offer reservations directly or through third-party reservation platforms.
Reservations are subject to availability and confirmation.
Submitting a reservation request does not guarantee a table until the reservation has been confirmed.
Guests are responsible for providing accurate contact information when making a reservation.
We encourage guests to arrive on time. Late arrivals may affect table availability, especially during busy periods, special events, holidays, or weekends.
For large parties, private events, or special occasions, additional terms, deposits, minimum spending requirements, or cancellation policies may apply. Any applicable requirements should be communicated when the reservation or event is arranged.
Soneros Steakhouse reserves the right to modify or cancel reservations when reasonably necessary due to operational circumstances, emergencies, weather events, private events, or other conditions beyond our reasonable control.
3. Online Orders
Online ordering may be available directly through Soneros Steakhouse or through independent third-party ordering and delivery platforms.
All orders are subject to:
- Menu availability
- Restaurant operating hours
- Product availability
- Order confirmation
- Payment authorization
- Applicable service or delivery areas
An order is not considered accepted until it has been successfully confirmed.
We reserve the right to cancel or modify an order if an item becomes unavailable, pricing is incorrect, payment cannot be processed, or another operational issue prevents us from completing the order.
If an item is unavailable after an order has been placed, we may contact you regarding a substitute, adjustment, or refund where appropriate.
4. Third-Party Ordering and Delivery Services
Soneros Steakhouse may work with third-party companies for delivery, reservations, payment processing, or online ordering.
When you use a third-party service, your transaction may also be governed by that company’s terms, conditions, fees, refund rules, and privacy practices.
Delivery times displayed by third-party platforms are estimates and may be affected by traffic, weather, order volume, driver availability, or other circumstances outside the direct control of Soneros Steakhouse.
Issues specifically related to delivery fees, drivers, delivery times, or third-party platform charges may need to be addressed directly with the applicable service provider.
5. Menu Availability
We make reasonable efforts to keep menu information accurate and current.
However:
- Menu items may change
- Certain items may be temporarily unavailable
- Ingredients may vary based on availability
- Portions or presentations may change
- Seasonal items may be added or removed
- Online menus may occasionally differ from the menu available at the restaurant
Images of food and beverages are intended for illustrative purposes and may not always represent the exact presentation, portion, garnish, or appearance of the item served.
6. Pricing
Menu prices, specials, promotional offers, and other charges are subject to change.
Prices displayed online may differ from prices available through third-party delivery or ordering platforms.
Applicable taxes, service charges, gratuities, delivery fees, processing fees, or other charges may be added where appropriate.
If a pricing or technical error occurs, Soneros Steakhouse reserves the right to correct the error before completing the applicable transaction.
7. Payments
We may accept various payment methods depending on the type of transaction and the platform being used.
Payment may be required:
- At the time an online order is placed
- When dining at the restaurant
- When confirming certain events or large-party reservations
- As otherwise communicated for a specific service
Payment processing may be handled by third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method.
8. Cancellations and Refunds
Because food is prepared specifically for each order, completed or actively prepared food orders may not always be eligible for cancellation or refund.
If you experience an issue with an order, please contact Soneros Steakhouse as soon as reasonably possible so we can review the situation.
Refunds, replacements, credits, or other remedies may be provided at our discretion depending on the circumstances.
Orders placed through third-party platforms may also be subject to the refund and cancellation policies of those platforms.
Reservation cancellations, private dining events, catering orders, or large-party bookings may have separate cancellation requirements when deposits or special arrangements are involved.
9. Food Allergies and Dietary Requests
Soneros Steakhouse takes food allergies and dietary requests seriously; however, our kitchen prepares many different ingredients in shared cooking and preparation areas.
Cross-contact between ingredients may occur.
If you or someone in your party has a food allergy, intolerance, or dietary restriction, please inform our staff before ordering.
We will make reasonable efforts to accommodate requests when possible, but we cannot guarantee that any menu item will be completely free from a particular allergen or ingredient.
Guests with severe allergies should exercise appropriate caution and discuss their requirements with restaurant management before ordering.
10. Alcoholic Beverages
Alcoholic beverages are available only to guests who meet the applicable legal drinking-age requirements.
Valid identification may be required.
Soneros Steakhouse reserves the right to refuse alcohol service when required by law or when staff reasonably determine that continued service would be inappropriate.
Alcoholic beverages may not be available through all ordering or delivery platforms.
Any alcohol purchased for delivery or pickup may be subject to additional identification and eligibility requirements.
11. Promotions and Special Offers
Soneros Steakhouse may occasionally provide:
- Promotional discounts
- Coupons
- Special menus
- Loyalty offers
- Holiday promotions
- Event promotions
- Gift-card offers
- Social media promotions
Unless otherwise stated, promotions:
- May be available for a limited time
- May have exclusions or restrictions
- May not be combined with other offers
- May be limited to certain menu items
- May be limited to dine-in, pickup, or another specified service
- May be modified or discontinued when permitted
Additional promotional terms may be provided with individual offers.
12. Gift Cards
If Soneros Steakhouse offers gift cards, their use may be subject to additional terms provided at the time of purchase.
Gift cards:
- Are not intended to be redeemable for cash except where required by law
- Should be treated like cash
- May not be replaced if lost or stolen except where otherwise expressly provided
- May be subject to restrictions described at the time of purchase
13. Live Music and Special Events
Soneros Steakhouse may host live music, entertainment, private events, and special programming.
Schedules, performers, event times, and entertainment offerings may change without advance notice.
Advertising an artist, performer, or event does not guarantee that the event will occur if circumstances beyond our reasonable control require a change or cancellation.
Certain events may have separate reservation requirements, cover charges, minimum purchase requirements, or other conditions.
14. Intellectual Property
All content available through the Soneros Steakhouse website, including but not limited to:
- Logos
- Business names
- Graphics
- Photographs
- Videos
- Menu designs
- Written content
- Branding
- Website design
- Promotional materials
is owned by Soneros Steakhouse, licensed to us, or used with appropriate authorization.
You may view and use website content for personal informational purposes.
You may not reproduce, publish, distribute, modify, sell, commercially exploit, or use our protected content without prior authorization.
15. User-Submitted Content
If you submit photographs, testimonials, reviews, comments, messages, or other materials directly to Soneros Steakhouse, you represent that you have the right to provide that material.
We may request permission before using customer-created content for promotional purposes.
Content posted independently on third-party websites or social media platforms is subject to the terms and policies of those platforms.
16. Website Accuracy
We make reasonable efforts to maintain accurate information on our website.
However, information concerning:
- Prices
- Menu items
- Ingredients
- Promotions
- Hours of operation
- Events
- Entertainment
- Availability
- Restaurant services
may change.
We do not guarantee that every piece of website information will always be complete, current, or error-free.
If you need confirmation of important information, particularly regarding reservations, operating hours, events, allergens, or special services, please contact the restaurant directly.
17. Third-Party Links
Our website may include links to third-party websites and services, including reservation platforms, ordering services, delivery services, maps, payment providers, and social media platforms.
Soneros Steakhouse does not control these independent websites and is not responsible for their content, availability, security, privacy practices, or terms.
Your use of third-party services is subject to their respective policies and agreements.
18. Privacy
Your use of our website and services may involve the collection and processing of personal information.
Our privacy practices are described separately in the Soneros Steakhouse Privacy Policy.
We encourage you to review that policy to understand how information may be collected, used, and shared.
19. Service Availability
We may modify, suspend, or discontinue portions of our website or online services when reasonably necessary.
Temporary interruptions may occur because of:
- Website maintenance
- Technical problems
- Third-party service interruptions
- Internet outages
- System updates
- Operational issues
- Events beyond our reasonable control
We do not guarantee uninterrupted availability of online services.
20. Disclaimer
Our website and online services are provided on an “as available” basis.
To the extent permitted by applicable law, Soneros Steakhouse does not make guarantees regarding uninterrupted access, website availability, or the complete absence of technical errors.
Nothing in these Terms is intended to exclude or limit rights or responsibilities that cannot legally be excluded or limited.
21. Limitation of Liability
To the extent permitted by applicable law, Soneros Steakhouse and its owners, employees, representatives, affiliates, and service providers will not be responsible for indirect, incidental, consequential, or special damages resulting solely from the use or inability to use our website or online services.
Nothing in these Terms is intended to limit liability in circumstances where such limitation is prohibited by applicable law.
22. Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims, damages, or expenses arising from your unlawful misuse of our website or violation of these Terms.
This provision does not apply where prohibited by applicable law.
23. Governing Law
These Terms and Conditions are governed by the applicable laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute will be handled in accordance with applicable law and any jurisdictional requirements that apply to the matter.
24. Changes to These Terms
Soneros Steakhouse may update these Terms and Conditions periodically to reflect changes to our services, website, business practices, or applicable requirements.
When changes are made, the revised version will be posted on our website and the Last Updated date will be changed accordingly.
Your continued use of our website or services after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
25. Contact Us
If you have questions about these Terms and Conditions, please contact:
Soneros Steakhouse
13524 S John Young Parkway
Orlando, FL 32837
Phone: 407-438-4480
You may also contact us through the contact options available at sonerossteakhouse.com.