Last Updated: August 24, 2026
Soneros Steakhouse respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, make a reservation, place an order, participate in a promotion, or otherwise interact with Soneros Steakhouse.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
The information we collect depends on how you interact with Soneros Steakhouse.
Information You Provide to Us
You may provide personal information when you:
- Make a reservation
- Place an order
- Contact us through our website
- Call or communicate with our restaurant
- Join a mailing or promotional list
- Participate in an event, promotion, or special offer
- Submit feedback or make a special request
This information may include:
- Name
- Email address
- Telephone number
- Reservation information
- Order details
- Special requests
- Seating preferences
- Celebration or event information
- Dietary preferences or allergy-related information you voluntarily provide
- Billing or transaction-related information
If payment is made through an online ordering system or other third-party payment provider, payment card information may be processed directly by that provider. Soneros Steakhouse may not receive or store your complete payment card information.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, server logs, analytics technologies, or similar tools.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Pages visited
- Date and time of visits
- Referring website
- Links or buttons clicked
- General website usage information
We may use this information to operate our website, understand how visitors use it, improve performance, troubleshoot technical issues, and enhance the customer experience.
2. How We Use Your Information
Soneros Steakhouse may use information collected from you to:
- Process and manage reservations
- Process or facilitate food orders
- Respond to questions and customer service requests
- Communicate about reservations, orders, events, or inquiries
- Accommodate special requests when possible
- Improve our website, menu, services, and guest experience
- Manage promotions and special offers
- Send marketing communications when permitted
- Analyze website usage and performance
- Protect our website, customers, employees, and business
- Prevent suspected fraud or misuse
- Maintain business and transaction records
- Comply with applicable legal obligations
We use personal information only for legitimate business purposes and other purposes permitted by applicable law.
3. Reservations, Online Ordering, and Third-Party Services
Soneros Steakhouse may use third-party companies to provide certain services, including:
- Online reservations
- Online ordering
- Food delivery
- Payment processing
- Website hosting
- Email communications
- Analytics
- Advertising or marketing
- Customer communication tools
When you use a third-party reservation, ordering, delivery, payment, or similar service, information you provide may be collected directly by that company.
Those companies maintain their own privacy policies and practices, and their handling of your information is governed by their respective terms and privacy policies.
We encourage you to review the privacy policies of any third-party services you choose to use.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly and understand how visitors interact with it.
Cookies are small files that may be stored on your browser or device.
Depending on the technologies enabled on our website, cookies may be used to:
- Remember preferences
- Improve website functionality
- Understand website traffic
- Analyze visitor behavior
- Measure the effectiveness of marketing
- Improve website performance and usability
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some website features operate.
5. Marketing Communications
If you choose to provide your contact information for promotional purposes, Soneros Steakhouse may send you information about:
- Restaurant news
- Special events
- New menu items
- Promotions
- Discounts
- Entertainment
- Special offers
- Other Soneros Steakhouse updates
Participation in marketing communications is voluntary.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.
Transactional communications related to reservations, orders, payments, customer service requests, or other services may still be sent when necessary.
6. Text Messages
If Soneros Steakhouse offers text-message communications and you voluntarily provide your mobile number and consent to receive messages, we may send texts concerning reservations, orders, promotions, events, or other restaurant-related communications.
Consent to receive promotional text messages is not intended to be a condition of purchasing food or services.
Message and data rates may apply depending on your mobile carrier and plan.
Where available, you may follow the instructions provided in the text message to stop receiving promotional messages.
We do not intend to sell mobile telephone numbers or text-message consent information to third parties for their independent marketing purposes.
7. How We May Share Information
We may share information when reasonably necessary to operate our restaurant and provide services to you.
Information may be shared with companies that assist us with services such as:
- Payment processing
- Reservations
- Online ordering
- Food delivery
- Website hosting
- Technology services
- Marketing communications
- Analytics
- Professional services
We may also disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to a court order, subpoena, or lawful government request
- Protect the rights or property of Soneros Steakhouse
- Protect the safety of our customers, employees, or others
- Investigate suspected fraud or unlawful activity
- Enforce agreements or policies
If the ownership or operation of Soneros Steakhouse is reorganized, transferred, merged, acquired, or sold, information may be transferred as part of the applicable business transaction, subject to applicable law.
8. Data Security
We take reasonable administrative, technical, and organizational measures intended to protect personal information under our control against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, database, or internet transmission can be guaranteed to be completely secure.
For this reason, while we take reasonable steps to protect information, we cannot guarantee absolute security.
9. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide requested services
- Complete transactions
- Maintain appropriate business records
- Resolve disputes
- Prevent fraud
- Meet accounting, tax, or legal requirements
- Fulfill other legitimate business purposes
Information that is no longer reasonably required may be deleted, anonymized, or otherwise disposed of in accordance with our business practices and applicable requirements.
10. Your Privacy Choices
Depending on where you reside and applicable law, you may have certain rights concerning your personal information.
These may include the ability to request:
- Access to certain personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain personal information
- Information about how your personal information is used
- Withdrawal from certain marketing communications
Not every request or privacy right applies in every situation. We may need to verify your identity before processing certain requests.
You may contact Soneros Steakhouse using the information provided below to submit a privacy-related request.
11. Children’s Privacy
Our website and online services are intended for a general audience and are not directed specifically toward children under the age of 13.
We do not knowingly seek to collect personal information online directly from children under 13.
If we become aware that personal information from a child under 13 has been collected in circumstances requiring parental consent, we will take reasonable steps to address the information as required by applicable law.
12. Links to Other Websites
Our website may contain links to websites, social media platforms, delivery services, reservation platforms, or other services operated by third parties.
Soneros Steakhouse does not control the privacy practices or content of those independent third parties.
Visiting or using a third-party website or service is subject to that company’s own terms and privacy policy.
13. Social Media
Soneros Steakhouse may maintain profiles on social media platforms.
If you interact with us through a social media platform, information associated with your interaction may also be collected and processed by the platform according to its own privacy policies.
Information you choose to post publicly on social media may be visible to other users.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website, technology, services, or applicable requirements.
When changes are made, the revised Privacy Policy will be posted on our website with an updated Last Updated date.
We encourage visitors to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or personal information you have provided to us, please contact:
Soneros Steakhouse
13524 S John Young Parkway
Orlando, FL 32837
Phone: 407-438-4480
You may also contact us through the contact options available on our website at sonerossteakhouse.com.